Terms of service

GENERAL TERMS AND CONDITIONS OF SALE – NOVAMARO
1. Introduction

Welcome to NOVAMARO (“the Site”). By accessing our online store or placing an order, you agree to these General Terms and Conditions of Sale (GTC).

We encourage you to read them carefully before making any purchase.

2. Products

We offer a selection of fashion items, accessories, and clothing primarily intended for the international market (USA, Europe, etc.).
Each product is presented with a detailed description and illustrative images.

Colors, sizes, or details may vary slightly depending on screen settings or suppliers.

3. Prices

Prices displayed on the Site are listed in USD or in the currency chosen by the customer.

They do not necessarily include any customs duties or local taxes, which may be applied according to the legislation of the country of delivery.

We reserve the right to change prices at any time.

4. Ordering

To place an order, the customer must provide complete, accurate, and up-to-date information.
An order is considered valid only after confirmation by email.

NOVAMARO reserves the right to cancel any order in case of suspected fraud or stock error.

5. Payment

We accept the following payment methods:

Credit card

PayPal

Other secure providers available on the website

Payment must be made at the time of ordering.

All transactions are 100% secure and encrypted.

6. Shipping & Delivery

Delivery times vary depending on:

Destination

Carrier

Product availability

A tracking number is provided for each order.
Standard delivery times generally range from 7 to 20 business days.

Possible delays due to:

Customs

Peak periods

Logistical conditions beyond our control

7. Customs & Taxes

Additional charges may apply depending on the regulations of the country of delivery.
NOVAMARO is not responsible for customs duties.

8. Returns & Refunds

You have 14 days after receipt to request a return.

The product must be:

Unworn

Unused

Undamaged

In its original packaging

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

See the Return Policy below for more details.

9. Refunds

After receiving and inspecting the return, the refund will be issued to the original payment method within 3 to 10 business days.

10. Personal Data

The data collected is used solely for:

Order processing

Customer service

Improving the shopping experience

See Privacy Policy.

11. Applicable Law

These Terms and Conditions are governed by international e-commerce laws.

12. Contact

For any questions:
📧 contact@novamaro.com